Terms of Service
Last updated: March 10, 2026
1. Overview
These Terms govern use of CustomClaw’s services, including OpenClaw installation, configuration, and post-setup support. By purchasing or using the Services, you agree to be bound by these Terms.
2. Services Provided
CustomClaw offers: • In-person (Brisbane area) or remote installation and configuration of OpenClaw on customer-provided or CustomClaw-procured hardware • Security hardening, integration setup, and workflow configuration • 14-day hypercare period following implementation for setup-related issues • Optional ongoing Managed Care plans (monthly billing, separate terms) In-person services are available in the Brisbane area only; remote services are worldwide. CustomClaw reserves the right to modify scope, pricing, and availability.
3. Payment & Refunds
Implementation fees are one-time charges; Managed Care fees recur monthly. Prices are subject to change. Implementation fees become non-refundable once the appointment is completed. Cancellations before the scheduled appointment receive full refunds. Managed Care plans require 30 days written notice for cancellation. If CustomClaw cannot complete setup due to circumstances within its control, it will reschedule at no cost or issue a full refund upon request.
4. Customer Responsibilities
Backups: Customers are solely responsible for backing up all data, files, and configurations before setup. CustomClaw bears no responsibility for data loss during or after setup. Access: Customers must provide timely physical access, necessary credentials, network access, and required hardware. Accuracy: Customers ensure all provided information (hardware specs, network details) is accurate and complete. Compliance: Customers ensure OpenClaw use complies with all applicable laws and third-party terms of service.
5. Third-Party Software Disclaimer
OpenClaw is open-source software developed by third parties. CustomClaw is not its developer, owner, or maintainer. CustomClaw does not guarantee functionality, security, availability, or continued development. Issues from OpenClaw itself, updates, or third-party integrations fall outside CustomClaw’s scope and liability. Third-party software use is at customer risk under respective licenses and terms.
6. Hardware Disclaimer
Hardware procured by CustomClaw is provided as-is with manufacturer’s standard warranty. CustomClaw bears no responsibility for defects, failures, or post-delivery damage. Customer-provided hardware must meet OpenClaw’s minimum requirements, and CustomClaw is not liable for damage during or after setup except in cases of gross negligence.
7. Limitation of Liability
To the maximum extent permitted by law, CustomClaw and its owners, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, profits, business interruption, unauthorised system access, security breaches, or damages from third-party software or hardware failures. Total aggregate liability for any claims cannot exceed the amount paid to CustomClaw for the specific service giving rise to the claim.
8. Disclaimer of Warranties
Services are provided “as is” and “as available” without warranties of any kind — express, implied, or statutory — including merchantability, fitness for purpose, or non-infringement. CustomClaw does not warrant error-free setup, uninterrupted OpenClaw operation, or that software meets specific requirements.
9. Indemnification
Customers indemnify, defend, and hold harmless CustomClaw and its owners, employees, and contractors from claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from: (a) service or OpenClaw use after setup; (b) Terms violation; (c) applicable law violation; or (d) third-party claims related to OpenClaw or connected services use.
10. Data & Security
During setup, CustomClaw may need temporary access to networks, accounts, or devices. CustomClaw will not intentionally access, copy, or retain personal data beyond setup completion. However, CustomClaw cannot guarantee data security on customer devices or networks. Customers must change shared credentials after setup completion. See the Privacy Policy for additional data handling information.
11. Post-Setup Support
The 14-day hypercare period covers setup-related issues only. It excludes software updates, feature requests, customer-made changes, third-party outages, hardware failures, or network changes. Ongoing support, monitoring, and maintenance require a Managed Care plan.
12. Dispute Resolution
Disputes are first resolved through good-faith negotiation. If unresolved within 30 days, disputes proceed to binding resolution in Queensland, Australia. Each party bears its own costs. Disputes are on an individual basis only, not class actions.
13. Governing Law
These Terms are governed by the laws of Queensland, Australia, disregarding conflict-of-laws principles.
14. Changes to These Terms
CustomClaw reserves the right to update Terms at any time. Changes are posted with updated dates. Continued service use after changes constitutes acceptance of revised Terms.
15. Contact
Questions about these Terms should be directed to jackson@customclaw.com or via cal.com/jacksonloomb.